I've had several cuts at this shop. It looks pretty good when she's done with it, but once I've gotten home, washed my hair and looked at it wet, there are always problems. One side is always longer, and several locks behind one ear aren't trimmed to match the rest of it. I've resorted to whipping out the scissors to fix it. The first time, I mentioned it to the stylist, and she was offended! The last cut, I told her I wanted it short in the back, and she gave me an Annie Lennox look all over. Yeah, not worth the money. I'm going elsewhere.